FAQS


Thank you for choosing Cozy Frog Customs!
All blankets are fully custom and made to order, unless you are purchasing a "Ready To Ship" item.

All of our items are handmade by myself in a smoke free, pet friendly home, 
Only in stock fabrics are listed on our website to ensure a speedy turn around time. (no waiting to place fabric orders!) However, if you have a special request of color or fabric we will do our best to work with you to create your perfect blankey! 

Great customer service is our main priority, if you have any questions or concerns please message us prior to your purchase, we are also always willing to take photos of fabrics together if you are having a hard time deciding.

Due to the custom nature of our products, we do not accept returns or refunds. 
 
All sizes are approximate. since all of our items are handmade, there is always a chance of slight variation in the size of fabric. 
Our current production time is approximately 1-2 weeks + shipping. If you require your order sooner, please select the "Rush Order" option on your listing. Rush orders will be completed within 4 business days. 
Please make sure to include your email address, incase we need to contact you regarding your purchase. (fabric selection, etc.)

We love to keep our social media up to date with photos of our work. We do our best to wait till after items have been received (incase it is being given as a gift) However, if you would not like your item posted at all. please let us know
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US / International Customers : Please note that if you select a shipping option without tracking, we will not be held responsible for any lost packages

SHIPPING TIMES:
Canada: 1-5 days
United States: 1-2 weeks
International: up to 8 weeks
*Please note*
*Shipping times are approximate. Items being held longer in customs, etc, is out of our control.*
LOCAL PICKUP / DELIVERY:
Cozy Frog Customs is located in Kelowna, BC.
To save you on shipping costs, we do offer FREE pickup / delivery to locals in :
WEST KELOWNA, KELOWNA, PEACHLAND & LAKE COUNTRY
Once your order is ready, you will receive an e-mail to arrange a delivery time.